Shipping & Returns Policy

 

Shipping

Estimated shipping delivery times

USA: 5­-8 business days
Canada: 6­-12 business days
World: 10­-20 business days

Your order will be sent out on average within 3 days of ordering.

All items ship worldwide from our USA or Europe warehouse depending on your location. Orders outside the USA may be subjected to customs fees and import duties that Orbits.club is not responsible for.

Order never arrived?

If your order didn’t show up after waiting for the estimated window above, be sure to let us know! First, check your shipping confirmation and be sure you entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost. If the shipping address was correct, get in touch with us at shop@loonaverse.com making sure to include your order number. 

Returns

Damaged items

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within 7 days after delivery!

Wrong size 

Please view the size chart before ordering! If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out. If you’d like a different size, get in touch with us at shop@loonaverse.com and we’ll let you know what your next steps are.